I wish I could give less of a rating because this app on other products/devices works wonderfully but for windows this app wont get past the log in page.
18 August 2016
Does not work on my Surface, using my phone
12 July 2016
They're incomplete & frustrating.
9 July 2016
Please update this app
14 June 2016
wont ever update
15 May 2016
At first I thought it great, now I'm not happy with it, hasn't sync anything since May 4th, over 10 days ago, followed instructions still doesn't work it tracks everything on the fit bit itself but I see nothing on the dashboard.
9 May 2016
Half of the time, it tries to sync with my Fitbit Flex and shows sync error. Its simply affecting the flex's charge. Plus the app takes lot of time to even open up and sometimes gets stuck at the water+food manual add section.
Too many bugs on this app, please create a update to fix all these bugs.
The only plus point I see is the UI, which is actually neat, clean and well designed. Bravo to the team for that.
1 May 2016
I upgraded my fitbit and now it won't sync to my new one. I even uninstalled and reinstalled the app...nothing...that sucks
1 May 2016
Very frustrating that I cannot Sync. Keeps telling me to retry, then....we're sorry, we could not sync your fitbit hr.
29 April 2016
This app is about as buggy as a college freshmen's kitchen. Won't work on my surface RT, there was about 15 seconds where I thought it was going to work after enabling background sync but in the end the app could not connect to my "tracker." Ended up having to open the android app and waiting for that to sync - that's a whole different review but was about as fun as waiting in traffic.
Bottom line, it sucks.
19 April 2016
My comments aren't any better than those I've reviewed. First of all, the time is an hour off, secondly it seems to be set to a 24 hour clock (was not given the option of choosing a.m. or p.m.) Trying to see how I can fix it now!
11 April 2016
Authorization failed every time. Complete bummer since I just bought a 100$ fitbit.
8 April 2016
DO NOT BOTHER DOWNLOADING THE APP FOR WINDOWS! The app for android is awesome! The app for windows is absolutely horrible. I cannot sync to my computer. The sleep tab does not show up. I cannot adjust anything. The website is way better. I wish the app worked like the website.
6 April 2016
I like this app but you can't sync it no matter how hard you try it like doesn't work. And, you can't customize your tiles and what you want to see. If you just want to see your challenges and steps and friends etc.. than this is a good app for you. Also the notifications are nice.
2 April 2016
Just sits and has loading screen. Don't bother installing this app, just use the Fitbit download for desktop.
2 April 2016
I pulled this app down to start tracking my activity with my Fitbit, and the app wont even start. It just sits on the opening screen with the Fitbit logo displayed. Absolutely terrible.
29 March 2016
since the time change my Charge HR does not have the right time and will not sync,
25 March 2016
have had this do 4 months and have only been able and to synch just a few times. customer service is of no help, have done everything they say to do, and still unable. would not recommend the Fitbit as a fitness tracker. very sorry I purchased it. have numerous friends with the same problems.
7 March 2016
Initially I had difficulties syncing my Fitbit to my surface. But I realized that the Fitbit cannot sync to more than one device at a time.
If you are having trouble turn off the Bluetooth on your phone and the problem should be resolved.
28 February 2016
HR Charge won't sync. I've tried 3 different devices, phone, tablet, desktop. What a waste of $150. I've only had it for two months and only been using a little over a month.
25 February 2016
Fitbit chargeHR has been totally nonfunctional two days after receiving as a gift (about eleven (11 ) days ago). Yes, I charged the device every day until the battery on the screen showed fully charged. Even when it functioned for two (2) days, the sleep portion would reflect "error" and then it would not register the block at all. Probably would be nice if it worked. Terribly disappointing and wasted a lot of my time trying to get it to work. Definitely would not recommend product.
25 February 2016
I have windows 10 and setup is not easy.
I created an account and login and it's not sync in.
Not sure what to do
23 February 2016
Fit bit has trouble syncing with device. 1 out of 10 attempts will sync, takes too much time
23 February 2016
So I was skeptical at first with all the reviews but I had it installed and it seems to work just fine. It syncs well with my One- it takes a bit to load but that's okay, and it displays all my stats and steps on live tile which I like. Pretty darn happy. I just hope it syncs with the Alta when I get the Alta. Hopefully things keep working like this! Don't wanna jynx it!
21 February 2016
I had a fitbit before this one and I never had a problem with it. Then I received a recall on that particular one...so I mailed it back. Wish I wouldn't have. This fitbit has been a constant pain in the behind. Doesn't sync, if you let the battery die when you charge it the time is off by 2 hours. I've spend hours trying to get it reset....tired of it. I'm very close to looking for similar item....and get rid of this FITBIT HR CHARGE
18 February 2016
Fitbit is great! Synching to my computer is dreadful. I have to try many times and varying sequences each time just to get it to sync. Several days I have just lost my records because synching is such an issue. Very disappointing.
18 February 2016
I love my fitbit so much. Its truly amazing.
15 February 2016
After reading other reviews, unfortunately after I purchased the product, I find it is extremely difficult to get the fitbit to work at all much less properly or accurately. Maybe some smarter than I will read this and not waste their time and money on such poorly supported product.
19 August 2016
crashes right after starting
19 August 2016
I wish I could give less of a rating because this app on other products/devices works wonderfully but for windows this app wont get past the log in page.
18 August 2016
Does not work on my Surface, using my phone
12 July 2016
They're incomplete & frustrating.
9 July 2016
Please update this app
14 June 2016
wont ever update
15 May 2016
At first I thought it great, now I'm not happy with it, hasn't sync anything since May 4th, over 10 days ago, followed instructions still doesn't work it tracks everything on the fit bit itself but I see nothing on the dashboard.
9 May 2016
Half of the time, it tries to sync with my Fitbit Flex and shows sync error. Its simply affecting the flex's charge. Plus the app takes lot of time to even open up and sometimes gets stuck at the water+food manual add section. Too many bugs on this app, please create a update to fix all these bugs. The only plus point I see is the UI, which is actually neat, clean and well designed. Bravo to the team for that.
1 May 2016
I upgraded my fitbit and now it won't sync to my new one. I even uninstalled and reinstalled the app...nothing...that sucks
1 May 2016
Very frustrating that I cannot Sync. Keeps telling me to retry, then....we're sorry, we could not sync your fitbit hr.
29 April 2016
This app is about as buggy as a college freshmen's kitchen. Won't work on my surface RT, there was about 15 seconds where I thought it was going to work after enabling background sync but in the end the app could not connect to my "tracker." Ended up having to open the android app and waiting for that to sync - that's a whole different review but was about as fun as waiting in traffic. Bottom line, it sucks.
19 April 2016
My comments aren't any better than those I've reviewed. First of all, the time is an hour off, secondly it seems to be set to a 24 hour clock (was not given the option of choosing a.m. or p.m.) Trying to see how I can fix it now!
11 April 2016
Authorization failed every time. Complete bummer since I just bought a 100$ fitbit.
8 April 2016
DO NOT BOTHER DOWNLOADING THE APP FOR WINDOWS! The app for android is awesome! The app for windows is absolutely horrible. I cannot sync to my computer. The sleep tab does not show up. I cannot adjust anything. The website is way better. I wish the app worked like the website.
6 April 2016
I like this app but you can't sync it no matter how hard you try it like doesn't work. And, you can't customize your tiles and what you want to see. If you just want to see your challenges and steps and friends etc.. than this is a good app for you. Also the notifications are nice.
2 April 2016
Just sits and has loading screen. Don't bother installing this app, just use the Fitbit download for desktop.
2 April 2016
I pulled this app down to start tracking my activity with my Fitbit, and the app wont even start. It just sits on the opening screen with the Fitbit logo displayed. Absolutely terrible.
29 March 2016
since the time change my Charge HR does not have the right time and will not sync,
25 March 2016
have had this do 4 months and have only been able and to synch just a few times. customer service is of no help, have done everything they say to do, and still unable. would not recommend the Fitbit as a fitness tracker. very sorry I purchased it. have numerous friends with the same problems.
7 March 2016
Initially I had difficulties syncing my Fitbit to my surface. But I realized that the Fitbit cannot sync to more than one device at a time. If you are having trouble turn off the Bluetooth on your phone and the problem should be resolved.
28 February 2016
HR Charge won't sync. I've tried 3 different devices, phone, tablet, desktop. What a waste of $150. I've only had it for two months and only been using a little over a month.
25 February 2016
Fitbit chargeHR has been totally nonfunctional two days after receiving as a gift (about eleven (11 ) days ago). Yes, I charged the device every day until the battery on the screen showed fully charged. Even when it functioned for two (2) days, the sleep portion would reflect "error" and then it would not register the block at all. Probably would be nice if it worked. Terribly disappointing and wasted a lot of my time trying to get it to work. Definitely would not recommend product.
25 February 2016
I have windows 10 and setup is not easy. I created an account and login and it's not sync in. Not sure what to do
23 February 2016
Fit bit has trouble syncing with device. 1 out of 10 attempts will sync, takes too much time
23 February 2016
So I was skeptical at first with all the reviews but I had it installed and it seems to work just fine. It syncs well with my One- it takes a bit to load but that's okay, and it displays all my stats and steps on live tile which I like. Pretty darn happy. I just hope it syncs with the Alta when I get the Alta. Hopefully things keep working like this! Don't wanna jynx it!
21 February 2016
I had a fitbit before this one and I never had a problem with it. Then I received a recall on that particular one...so I mailed it back. Wish I wouldn't have. This fitbit has been a constant pain in the behind. Doesn't sync, if you let the battery die when you charge it the time is off by 2 hours. I've spend hours trying to get it reset....tired of it. I'm very close to looking for similar item....and get rid of this FITBIT HR CHARGE
18 February 2016
Fitbit is great! Synching to my computer is dreadful. I have to try many times and varying sequences each time just to get it to sync. Several days I have just lost my records because synching is such an issue. Very disappointing.
18 February 2016
I love my fitbit so much. Its truly amazing.
15 February 2016
After reading other reviews, unfortunately after I purchased the product, I find it is extremely difficult to get the fitbit to work at all much less properly or accurately. Maybe some smarter than I will read this and not waste their time and money on such poorly supported product.
14 February 2016
Not able to Sync